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Shipping & Return Policy

Satisfaction Guarantee
We are committed to you loving our products. Check out our 90 Day return policy.

Return Policy:
Any item can be returned within 90 days. If you want to return an item, you must send an email to customerservice@dazzledogdelight.com to obtain a return authorization number. In the email, please include the reason for the return and your order number (if available). Returns sent back to us without a return authorization number will not be granted a refund. You may return most new, unopened items with original tags still attached to the items within 90 days of delivery for a full refund minus the original shipping costs. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). Otherwise, if you want to return an item, you will be responsible for the return shipping fee getting the product back to us. Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number. Any products that have been used, dirty, have dog hair on them, or are returned without original packaging or damaged packaging are subject to a 50% restocking fee. There are no restocking fees on brand new items returned in new, resellable condition. Health products including dog diapers, pup pants and opened vitamins are non refundable do to health & sanitation issues. You should expect to receive your refund within two to three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Once you send the email and receive confirmation back from us that the item can be returned, please ship the item back to:

Dazzle Dog Delight
Suite 122
4100-10 Redwood Road
Oakland, CA 94619

Please include the original packing slip, a copy of your receipt or your order number, name, address and reason for return with the item being returned. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping Policy:
We ship to virtually any address in the United and Canada that UPS or USPS delivers to. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We typically ship orders less than 2 pounds via USPS First Class or Priority Mail. Orders over 2 pounds are generally shipped via UPS ground. Standard shipping has an estimated delivery time of 4-7 business days and is:
$7.99 for orders under $50
$9.99 for orders between $50-$100
$11.99 for orders over $100
Expedited ground shipping is available for $16.99 for any size order and has an estimated delivery time of 2-5 business days.
(UPS, USPS Priority Mail or USPS First Class Mail, whichever we determine to be the fastest to your door).

Alaska, Hawaii and International orders will be charged the actual shipping cost as calculated by the shipping estimation tool. Prices quoted on website may not be 100% accurate as the actual shipping cost will be determined based on the combined weight of the products ordered. Please note dog crates, kennels, dog treats and electronic equipment cannot be shipped internationally.

* Some Large Items require additional shipping charges due to their size and weight. These may include the dog crates, exercise pens and other items weighing more than 20lbs or those that come in very large boxes. Unfortunately shipping companies charge us a surcharge on these items and since our prices are so low to start with, we cannot cover this additional expense due to the extremely low prices on the products we sell.

Expedited / Faster Shipping Options - Most items on our website can have expedited shipping if you need them right away. The cost for the faster shipping will depend on how quickly you need the items, how heavy they weigh and where you are located. Please call us or email us if you need faster shipping and we can get you a custom price quote.

Delivery Speed - Many orders placed before 3pm Eastern Time Monday through Friday are shipped out the same day. Larger items such as crates, beds and multiple item orders weighing over 2lbs are typically shipped via UPS ground due to their size & weight. These and any items not currently in stock will typically arrive within 5-9 business days.

If you have not received your order within 9 business days of placing your order, then please email us at customerservice@dazzledogdelight.com.

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Shipping & Return Policy